Download Achieving Competitive Advantage through Quality Management by Marta Peris-Ortiz, José Álvarez-García, Carlos PDF

By Marta Peris-Ortiz, José Álvarez-García, Carlos Rueda-Armengot

This e-book examines the ways that caliber administration equipment, instruments, and practices aid increase an organization’s functionality and accomplish sustainable aggressive merits. This quantity comprises caliber ideas and instruments akin to the EFQM version, SERVPERF version, E-S-Qual scale and the ISO 9001 certification and supply a wide selection of empirical stories in several monetary sectors.

In the present monetary setting, characterised through monetary turmoil and fierce festival, caliber administration has develop into a key approach for agencies to beat today’s demanding situations. agencies merits from imposing caliber administration structures through following methods. First, they enforce caliber practices aimed toward making sure client pride through contemplating client expectancies and setting up innovations for that reason. moment, organisations enhance methods via constructing effective and powerful strategy administration structures that increase productiveness, decrease expenses, decrease pointless expenditures, do away with all non-value extra actions, and finally maximize excellence and buyer pride. caliber administration thereby offers instruments, concepts, and strategies for non-stop procedure development in either the pro and educational worlds, which, whilst applied by means of companies in occasions of challenge, permit better management of actions undertaken through managers.

Containing contributions from quite a few lecturers and students, this new e-book presents leading edge examine, equipment and strategies supplying a reference guide for lecturers, students, practitioners and policy-makers.

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Extra info for Achieving Competitive Advantage through Quality Management

Sample text

Is slack good or bad for innovation? The Academy of Management Journal, 39(5), 1245–1264. , Gonzalez-Benito, J. , & Galendez, J. (2006). Total quality management as a forerunner of business innovation capability. Technovation, 26, 1170–1185. Prajogo, D. , & Hong, S. W. (2008). The effect of TQM on performance in R&D environments: A perspective from South Korean firms. Technovation, 28(12), 855–863. Prajogo, D. , & Sohal, A. S. (2001). TQM and innovation: A literature review and research Framework.

This trust is fundamental for facing up to the risks inherent in radical innovation (Santos-Vijande & AlvarezGonzalez, 2007). , 2006). The study in a sample of Spanish firms by Jimenez-Jimenez and Sanz-Valle (2005) reveals that participation significantly explains the firm’s innovation orientation. 4 Incremental Innovation as a Platform for Radical Innovation The emphasis on incremental change is central to the philosophy of process improvement (kaizen) developed by Imai (1992). However, kaizen is not intended as a substitution for innovation.

All these conditions, camouflaged by the accomplishment of improvements, can move the firm closer to a competency trap (Prajogo & Sohal, 2001). 3 Arguments for a Positive Relationship between Quality Management and Innovation In contrast to the many reasons that point to the fact that quality management is detrimental to radical innovation, there are plenty of arguments that maintain that organizations implementing TQM will be successful innovators. , 2006) and product innovation (Prajogo & Hong, 2008).

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